Frequently Asked Questions
Everything you need to know about keeping your home clean and your pets happy.
How does the Muddy Mat work to trap dirt?
Our mats are engineered with ultra-absorbent microfiber technology that acts like a sponge, instantly soaking up moisture and trapping mud or debris from paws and shoes before it enters your home.
Is the Muddy Mat machine washable?
Yes! For best results, machine wash your mat in cold water on a gentle cycle and air dry or tumble dry on a low heat setting to maintain the integrity of the non-slip backing.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, no questions asked.
Does the mat stay in place on slippery floors?
Absolutely. Every Muddy Mat features a heavy-duty, non-slip TPR rubber backing to ensure it stays securely in place on tile, hardwood, or laminate surfaces.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.